The Pulse of the City News and The Stirling Center folks have had a lifetime of experience in the real estate, building, construction fields; in customer service; news and publishing; and in the legal profession.

To date, it is widely accepted that customer experience in the building industry is defined by how well a building project is completed. Rarely is it discussed how the process was managed and if the overall customer experience was a positive one for the building’s owner. In fact, the building and construction industry has one of the highest rates of litigation, disputes and anger as an outcome from projects than almost any other industry.

The Pulse of the City News, is focused on equipping readers to provide the ultimate customer experience. One way they do this is by linking their readers to those companies that have achieved top ratings for customer service. What they do, is perform an annual review of companies, and those with the highest customer satisfaction ratings wins the Pulse of the City Award of Excellence.

They review and analyze thousands of companies, and only a small percentage earns high enough ratings to receive the recognition. This information helps their readers narrow down their choices on which companies to hire for their next project.